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Zendo Project Terms of Service

Effective March 4, 2026

Zendo Project logo.

Acceptance of Terms

By accessing or using www.zendoproject.org (the “Website”) and related services, portals, dashboards, training programs, research tools, or digital platforms (collectively, the “Services”), you agree to these Terms of Service (“Terms”).

If you do not agree, you are not permitted to use the Services.

About Zendo; Nature of Services

Zendo Project, Inc. (“Zendo,” “we,” “us,” or “our”) is a nonprofit organization that provides:

  • Education and training
  • Harm-reduction resources
  • Research initiatives
  • Volunteer and community engagement programs

The Services are educational and informational in nature.

Zendo does not provide medical, mental health, therapeutic, or emergency services through the Website. Content or services described in any of the materials or on the website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Each reader or user is solely responsible his/her/their own health and wellness decisions. Each reader or user should consult with their health care provider prior to using any information, product or service referenced on this website. No content or information on this site should be relied upon to make a medical diagnosis or determine a treatment for a medical condition, whether physical or psychiatric, or any other matter.

Nothing on this Website creates a provider–patient or therapist–client relationship.

If you are experiencing a medical or mental health emergency, contact local emergency services.

Eligibility

You must be:

  • At least 18 years old; or
  • A minor using limited features with parental or guardian permission.

We may restrict or suspend access if eligibility requirements are not met.

User Accounts

Certain Services require account registration.

You agree to:

  • Provide accurate and current information.
  • Maintain confidentiality of your login credentials.
  • Notify us of unauthorized access.

You are responsible for activity under your account.

Research Participation

Some Services involve research activities.

Participation in research:

  • Is governed by separate informed consent materials.
  • May be subject to Institutional Review Board (IRB) oversight.
  • Is voluntary.

If a conflict exists between these Terms and a research consent form, the consent form controls for research participation.

Acceptable Use

You agree not to:

  • Misuse the Website or interfere with its operation.
  • Attempt to re-identify anonymized research data.
  • Upload unlawful, harmful, or misleading content.
  • Use automated scraping or harvesting tools without permission.
  • Submit false information.

We reserve the right to suspend or terminate accounts that violate these Terms.

Intellectual Property

This website, the original content contained herein, digital and printed material, and the trade names, slogans, and logos associated with the Zendo Project Inc. are protected by the trademark laws and copyright laws of the United States and other jurisdictions. You may print a copy of any part of this web site for your own personal, noncommercial, and non-disseminated use, but you may not copy any part of the website for any other purpose, and you may not modify any part of this web site. Inclusion of any part of this web site in another work, whether in printed, electronic, or other form, or inclusion of any part of the web site in another web site by linking or otherwise without the express written consent of an authorized signatory of Zendo Project is prohibited.

Donations and Payments

Donations and purchases are processed through third-party providers such as Stripe.
Zendo does not store full payment card numbers.
Refund policies, where applicable, will be disclosed at the time of transaction.

Disclaimer of Warranties

The Website and Services are provided “as is” and “as available.”

We do not guarantee:

  • Uninterrupted access 
  • Error-free functionality 
  • Specific outcomes from training or research participation

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local or international law or regulation.
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by Company, may harm Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
  • Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
    Use any device, software or routine that interferes with the proper working of the Website.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Website.

Liability Release

IN NO EVENT WILL ZENDO PROJECT BE LIABLE UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, AGGRAVATED, OR PUNITIVE DAMAGES, OR DAMAGES FOR INCREASED COSTS, DIMINUTION IN VALUE, OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL OR REPUTATION, USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY, OR COST OF REPLACEMENT GOODS OR SERVICES, OR LOSSES FROM ANY ACTS, OMISSIONS, STATEMENTS OR OTHER CONDUCT OF ANY CLIENTS, VENDORS, BUSINESSES OR OTHER THIRD PARTIES ON THE SERVICE, OR ANY OTHER MATTER RELATING TO THE YOUR USE OF THE WEBSITE, OR ANY OTHER INTANGIBLE LOSSES.

Amendment

Zendo Project may amend this Terms of Service from time to time by posting an amended version at its website. Such amendment will be deemed accepted and become effective upon posting of the amended terms and conditions. This Terms of Service may not be amended in any other way except through a written agreement executed by Authorized Representatives of each party. Continued use of the website constitutes acceptance of updated Terms.

Dispute Resolution

Prior to initiating any action against Zendo Project, the Parties agree to engage in mediation to resolve any disputes. Any dispute, controversy, or claim arising out of the subject matter of this Agreement, not resolved by mediation within 30 days notice of either party, will be settled by arbitration before a single arbitrator in San Francisco, California. If the parties agree on an arbitrator, the arbitration will be held before the arbitrator selected by the parties. If the parties do not agree on an arbitrator, each party will designate an arbitrator and the arbitration will be held before a third arbitrator selected by the Partys’ designated arbitrators. The arbitration will be conducted in accordance with the procedures set forth in the California state arbitration act and the California Rules of Civil Procedure. The resolution of any dispute, controversy, or claim as determined by the arbitrator will be binding on the parties. Judgment on the award of the arbitrator may be entered by any party in any court having jurisdiction. A party may seek from a court an order to compel arbitration, or any other interim relief or provisional remedies pending an arbitrator’s resolution of any dispute, controversy, or claim. Any such action, suit, or proceeding will be litigated in the state courts located in San Francisco, California. The Parties waive (i) any right of removal to the United States federal courts and (ii) any right in the United States federal courts to compel arbitration, to confirm any arbitration award or order, or to seek any aid or assistance of any kind.

Governing Law

These Terms are governed by the laws of the State of California.