Zendo Project, Inc. (“Zendo Project,” “we,” “us” or “ours”) is a subsidiary of Multidisciplinary Association for Psychedelic Studies (“MAPS”), an IRS-approved 501(c)(3) non-profit educational organization, and with more than 65,000 visitors a month to maps.org, there is safety in numbers. The Zendo Project is a non-profit that provides professional comprehensive harm reduction education and support for communities to help inform and transform difficult psychedelic experiences into opportunities for learning and growth

We are committed to safeguarding your information and respecting your preferences.

Published: December 13, 2022

This privacy notice (this “Privacy Notice”) describes how we collect, use, and share information that can reasonably be used to identify a natural person directly or indirectly (“Personal Information.”) It applies to Personal Information collected by us or provided to us through any means except for the following information:

  • Information about our employees, contractors, agents, and job applicants.

We encourage you to read this Privacy Notice in its entirety before using our Websites or submitting Personal Information to us. If you choose to provide us with your Personal Information, you are telling us you understand and accept the practices detailed in this Privacy Notice.

We update this Privacy Notice from time-to-time.  Our notices are effective when posted. As required under applicable law, we will seek affirmative consent from you before making material changes to the way we handle Personal Information previously collected from you. If you do not provide such consent, Personal Information will continue to be used in a manner that is consistent with the version of this Privacy Notice under which it was collected.

If you have any questions, please contact us using the details below.

When do we collect information?

We collect information when you provide it to us, when you interact with us (including interacting through social media), when you use our website, and in some instances through third parties that act as our service providers.

Please note that our website may link to a limited number of other websites or applications.  The Zendo Project is not responsible for the practices of these third-party websites and applications.

We automatically obtain certain information when you use our website. However, Zendo Project endeavors to not track the activity of our supporters in any personally identifiable way.

For example:

  • Zendo Project uses Matomo, an open-source alternative to Google Analytics (GA). This is to reduce the amount of information that is being collected and stored about our supporters, while still empowering us to gain insights into how our website is being used. However, some of our third-party providers use GA, and they are therefore collecting information about your activity, including your IP address. IP anonymization is a requirement of GDPR – with which all our providers have pledged compliance – but we encourage all of our supporters to learn more about Google Analytics. Google has also provided a tool for opting out of Google Analytics that can be installed on all major browsers.
  • We do not use the Facebook Pixel, but some externally hosted or embedded services do engage in tracking for their own analytics purposes, as explained above. If you want to block tracking beacons and gain greater control over targeted ads, consider installing a tool like Ghostery or Privacy Badger, the latter of which is maintained by the Electronic Frontier Foundation (EFF) – the leading nonprofit defending digital privacy, free speech, and innovation.

Information you provide to us

You may give us Personal Information when:

  • you use our web or interact with us or our representatives
  • you donate to us
  • you sign up for or participate in one of our events
  • we communicate with each other
  • you sign up for email newsletters
  • you order products from us and/or have them shipped to you or others
  • you leave a comment on one of our social media feeds.

Social media

We may obtain Personal Information about you from your social media accounts or services when you choose to interact with us (for example, when you log in to leave a comment on a social media platform such as Facebook or Instagram.)

In some cases, we hold publicly available information from social media platforms (such as social media handles or number of followers) on our systems. Should we want to reach out to a particular social media handle, we would do so using the contact information provided publicly.

Please check your settings and the privacy policies of the social media you use for more information. Please check your settings and the privacy policies of the social media platforms you use for more information.

Information obtained from third parties

We may obtain your Personal Information via third parties.

For example:

  • When you donate to us via an online tool and you have given your consent to process the donation, the fundraising platform that processes your donation provides us with information about you and about how the donation was made. Please check their privacy policies when you give them your information.
  • The email platform we use to communicate with you collects information on (i) who opened the email and (ii) what content was clicked. This allows us to determine which stories are popular and to better tailor our communications in the future. The data is aggregated and not used for personal identification.

Information we collect when you volunteer with us

If you volunteer with us or sign-up for our events, we will usually collect your:

  • Full name
  • Email address
  • Telephone number
  • Financial information
  • Mailing information
  • City, state/province, country

Information we collect when you purchase products from us

If you purchase a product from us, we will usually collect:

  • Full name
  • Contact information (e.g. email address, telephone number)
  • Financial information
  • Shipping address
  • Payment information

Information we collect when you use our website

When you use our websites, we automatically collect usage information which may include:

  • your IP address and other unique identifiers
  • information about your browser and operating system
  • referring and exit web pages and URLs
  • time and day you visit our websites
  • pages of our websites that you visit
  • your device characteristics

Information we collect when you contact us

If you contact us through our website contact form or directly email us, we usually collect your:

  • name
  • contact information (e.g. email address, telephone number)
  • content of communications (e.g. the content of an email or any information you provide to us in your comments or voluntary feedback forms.)

Information we collect when you donate

When youdonate to usyou may be asked to provide:

  • Your name, address, and financial information (which are handled by payment processors used by our digital donor platform).
  • the address associated with the donation

Please note that some surveys do not require a sign-up process and, where appropriate, we collect information through surveys in an anonymous way.

How do we use your Personal Information?

In general, we use Personal Information to:

  • process and acknowledge your donations to MAPS activities (through our digital donor platform)
  • send you personalized updates and other communications, including marketing and advocacy communications
  • answer your inquiries
  • enable you to volunteer or participate in our events and in our educational activities
  • improve our services, provide technical support, address problems with our Websites, and protect their security and integrity
  • comply with legal requirements that apply to us

Depending on the reasons for which you are providing the data to us, additional uses as listed below may apply.

Information Provided through Online Forms, Feedback Forms, and Surveys

We may use your Personal Information to respond to your questions or requests. We use surveys to understand how our websites are used, who uses our services, and who visits our websites. This helps us create a better platform and make our Website easier to use.

Information related to donations

We use service providers and third-party platforms to process your donations. These service providers and party platforms store your financial information to process and keep a record of your donation.

Marketing and outreach

We use Personal Information to update you about Zendo Program and to let you know how your support makes a difference. We will always respect your preferences and endeavor to send you information that you might find interesting, in the format you prefer.

The types of communications that you may expect to receive from us include:

  • e-newsletters
  • Updates on activities and initiatives, such as events
  • Surveys to assess if we are meeting your needs
  • Fundraising appeals
  • Career opportunities
  • Program updates
  • Research updates
  • Policy updates
  • Annual reports
  • Volunteer opportunities
  • Study recruitment updates
  • Training updates

For email marketing communication, you can update your preferences anytime or opt out of marketing communications by using the link in the footer of each email. You may also e-mail us at zendo@MAPS.org to inform us about your preferences at any time.

Social Media

We may repost or share your posts on social media if the content relates to the Zendo Program and our work. We may also respond to questions, queries, or comments left on our social media channels. To do this, we may use information found on your public profile. Please check your social media account preferences if you want to change the information you make public.

Our websites use “sharing buttons” which share our web pages to social media platforms. Please be aware that when you use these buttons, social media platforms may track these shares through your accounts.

Who has access to your Personal Information?

Our trained staff, MAPS and other organizations that partner with us have access to your Personal Information as required to conduct our operations. We also share data with vendors and, in limited circumstances, with third parties.

  • Trained staff: The information we hold about you is accessible by trained staff, volunteers, and contractors. We regularly review who has access to the information and do comprehensive checks on any contractors before we work with them.
  • Group organizations: We share Personal Information with our group organizations as reasonably necessary to pursue our mission in a manner that is consistent with your expectations. For example, we share the Personal Information of individuals who express interest in participating in future Zendo events.
  • Partner organizations: We may share your information with other like-minded organizations that partner with us and support our fundraising efforts. For example, when you donate money for a program sponsored by partner organization, we may share information about your donation with that organization. However, we will not sell or exchange under any circumstances your payment information with any organization other than the service providers that help us process your donations or payments. We endeavor to carefully choose our partners, and expect them to respect your preferences just like we do
  • Vendors: We use other companies to help us manage and store Personal Information, and to carry out certain activities on our behalf.  These may include service providers that (a) conduct research and analytics; (b) create content; (c) host our websites; (d) handle donations; (e) maintain our databases, or (f) otherwise provide support to us. We do comprehensive checks on any vendors that may have access to your Personal Information before we work with them. We always put a contract in place that sets out how they manage the Personal Information they collect or have access to.
  • Other third parties: We may be required to disclose your Personal Information to the government or to third parties pursuant to mandatory court orders, subpoenas, and similar requests. We may also disclose your Personal Information when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with activities that violate the law or may expose us to liability. We may transfer Personal Information in the event of a change of control. For example your Personal Information could be shared with third parties if we were to merge with a different organization or in connection with transfers made as part of insolvency or bankruptcy proceedings. In any event, we will endeavor to ensure that any Personal Information transferred by us to third parties is processed in a manner consistent with this Privacy Notice. 

How do we keep your information safe?

We use appropriate technical and organizational measures and precautions in order to protect your information and to prevent the loss, misuse, or alteration of your Personal Information.

While we work to keep the information about you safe, we cannot guarantee its security.

How long do we keep your information

We retain Personal Information only for as long as necessary for the purposes for which the data was collected, except where necessary to: meet our legal obligations; to establish, exercise, or defend potential legal claims; or to pursue other legitimate interests.

If you request to receive no further contact from us, we will keep some basic information about you on our suppression list in order to avoid sending you unwanted materials in the future.

How can I access, change or erase my Personal Information

If you want to access, change, or erase your Personal Information, please email zendo@zendoproject.org.

Contact us

This Privacy Notice was prepared to be as comprehensive as possible, but it does not include an exhaustive list of every aspect of our collection and use of Personal Information. However, we would be happy to provide any further information or explanation about our practices.

If you have any questions, comments, or suggestions, please let us know by contacting us at zendo@zendoproject.org.