Zendo Project Privacy Policy

Overview

Zendo Project respects your privacy and is committed to transparency in how we collect and use personal information.

This Privacy Policy applies to Website visitors, users, research participants, donors, volunteers, and account holders.

Types of Information Collected and Used

1. 1. 1. Log Data. Information that your browser or mobile device sends whenever you or your users visit or use the Site (“Log Data”) is automatically collected. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, device ID, the pages of the Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
      2. Donation & Payment Information

         Processed securely through third-party providers (e.g., Stripe)

      3. Research & Survey Data
         • Survey responses
         • Demographic information 
         • Mental health or substance use–related data (where voluntarily provided)
         • Other research data consistent with consent documents
      4. Technical Information
         • IP address
         • Device type
         • Browser type 
         • Cookies and analytics data
      5. Research & HIPAA-Related Information

   Certain research data may involve health-related information.

   Where applicable, Zendo:

   1. 1. • Implements administrative, technical, and physical safeguards appropriate to the sensitivity of the data.
         • Limits access to authorized personnel. 
         • Handles research data in accordance with IRB approvals and applicable laws.

   Research participation is governed by separate consent materials.

2. Cookies. Cookies may be utilized to get a better understanding on how to improve the experience of visiting the Site. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not identify your email address or other personal identifiable information. However, they do allow third parties, such as Google, Microsoft and Facebook, to cause our advertisements to appear on your social media and online media feed. If and when you choose to provide the Site with personal information, this information may be linked to the data stored in the cookie.

   Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. There are also online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. Usually, deletion of cookies will anonymize the information associated with the pixel and a website will not receive any further associated information. Please note that deleting our cookies or disabling future cookies may prevent you from accessing certain areas or features of our services or may otherwise adversely affect your user experience.

How Information is Used

Your information provided while using the Site is collected, held, used and disclosed in accordance with the practices described in this Policy, including for the following purposes:

• To provide, maintain, improve, and enhance the Site, and our services;
• To enable you to access and use the Site;
• To improve and personalize your experience on the Site;
• To contact and communicate with you, provide customer service and manage your account (if applicable);
• To facilitate transactions, donations and payments;
• To communicate with you through newsletters or other correspondence;
• To develop and send advertising, direct marketing, and communications about our and other entities’ products, offers, promotions, rewards, and events;
• To enforce the Website’s terms and conditions;
• To perform research and analysis about your use of, or interest in, the Site;
• For internal record keeping and administrative purposes;
• To comply with legal obligations and resolve any disputes that may happen;
• To prevent and address fraud or breach of policies;
•  For compliance purposes, including enforcing this Policy, our Terms of Use or our rights arising from contracts or otherwise;
• To monitor and analyze trends, usage, and activities;
• To fulfill any other purpose at your direction; and 
• To allow us to do any of the above.

How Your Information is Shared

Your personal information provided while using the Website will not be sold or otherwise disclosed, except as described herein:

• Information may be disclosed about you as compelled or required by law, to law enforcement authorities, or other government officials, to protect or defend legal rights, to enforce our rights, or in order to investigate, prevent or take action regarding illegal activities, suspected fraud, or any Terms of Use violations for using this Site.
• We may share information with trusted service providers including: Stripe (payments); Mailchimp (email communications); Zoho (CRM); Meta Pixel (advertising analytics); Other technology vendors supporting our operations. These providers process information in accordance with their own privacy policies.
• When you have given your consent to do so or to fulfill the purpose for which you provided your information.

HOW YOUR INFORMATION IS PROTECTED

In order to protect your personal information from unauthorized access or disclosure, suitable and commercially reasonable electronic and managerial procedures such as encryption of certain personal information, designed to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure have been put in place on the Website.

However, the security of any information that is transmitted over the internet is not guaranteed. The transmission exchange of information is carried out at your own risk. Although measures have been taken to safeguard against unauthorized disclosures of information, it is not guaranteed that the personal information collected will not be disclosed in a manner that is inconsistent with this Terms of Use.

Right to Know and Delete

You have the right to know certain details about the Website’s data practices in the past twelve (12) months. In particular, you may request the following:

• The categories of personal information collected about you;
• The categories of sources from which the personal information was collected;
• The categories of personal information about you disclosed for a business purpose;
• The categories of third parties to whom the personal information was disclosed for a business purpose;
• The business or commercial purpose for collecting the personal information; and
• The specific pieces of personal information collected about you.
•  In addition, you have the right to delete the personal information collected from you.

   

To exercise any of these rights, please submit a request to Zendo Project. In the request, please specify which right you are seeking to exercise and the scope of the request. Receipt of your request will be confirmed within ten (10) days. Specific information may be required from you to help verify your identity and process your request. If your identity is unable to be verified, your request to know and delete may be denied.

Additional Disclosure for California Residents

These additional disclosures apply to California residents. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt-out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

Notice of Collection

In the past twelve (12) months, the Website has collected the following categories of personal information, as described in the CCPA have been collected:

• Identifiers, including name, phone number, postal address, email address, and online identifiers (such as IP address).
• Characteristics protected classification under California or federal law, including gender or age.
• Internet activity, including browsing history, and interactions with a website, email, application or advertisement.
• Geolocation data.
• Employment data.
• Inferences drawn from the above information about your predicted characteristics and preferences.

For further details on information collected while using the Website, including the sources from which information is received, review the “Types of Information Collected and Used” section above. These categories of personal information are collected and used for the business purposes described in the “How Your Information is Used” section above.

Notice to Residents of Nevada

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information, including your name and mailing address, to third parties. We do not sell your personal information. If that were to change in the future, we will provide Nevada residents with a method to opt-out of those transactions.

International Users

We maintain information in the United States and in accordance with the laws of the United States, which may not provide the same level of protection as the laws in your jurisdiction. By using the Site, you understand and agree that your Personal Information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such Personal Information to the United States for processing by us in accordance with this Policy.

Data Retention

We retain personal information only as long as necessary for operational, research, or legal purposes.

Research data retention is governed by consent documents and regulatory requirements.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without appropriate consent.

Limited features may be available to minors with guardian permission.

Security

We implement reasonable safeguards appropriate to the sensitivity of collected information.

However, no online system is completely secure.

Changes

We may update this Privacy Policy periodically.